Returns and Exchanges

Ring Sizes:

Free within 90 days of purchase. Customer pays shipping to us and we pay standard ground shipping back to the customer or gift recipient the first time. Express shipping charged extra:.  Rings are usually exchanged rather than enlarged or cut down. Gold or platinum rings that cross into higher or lower priced size ranges will be charged or refunded the difference in price.  

Repairs:

We only repair jewelry that we made or sold. If the damage is due to faulty materials or workmanship there is no charge for repair or replacement. Damage caused by wear and tear or accidents are repaired at charges based on the effort required. We will probably need to see the piece to estimate charges.

Exchange or refund:

Please make  refund requests within 30 days of original purchase and exchanges within 45 days of original purchase. Customer pays shipping to us and we pay FC shipping back to the customer or gift recipient for the first exchange.  Refunds on items returned to us in new condition.
Express shipping charged extra:

What we need from you:

A note enclosed with the returned item that includes:
your name & address 
phone number 
explain what you want us to do
.

It is preferable if you return a copy of the invoice sent with the order. In case the item was a gift or the invoice has been lost please state who purchased it and approximately when. 

You usually do not need to call before you make a return or exchange. If you do call please be sure to enclose a note of explanation anyway. Exchanges for size are serviced almost every day.  The items returned without written explanation waste staff time and phone calls trying to figure out what the customer wants. Feel free to call if you have questions but help us serve you efficiently by including a simple note if you need to return something.

Shipping to Walker Metalsmiths:

Post Office,  UPS or Federal Express shipments are all OK. The Post Office does not automatically insure packages, so uninsured packages are shipped at your own risk. Please pack carefully. Jewelry can be bent and envelopes can tear out if they are not padded. Boxes are best for shipping. Padded envelopes are good as well. Do not use plain paper envelopes.

Post Office Address:

Walker Metalsmiths
PO Box 706
Andover, NY 14806-0706

Street Address:
UPS or FedEx will not ship to a PO Box

Walker Metalsmiths
One South Main Street
Andover, NY 14806

Phone: 1-800-488-6347
607-478-8567
Fax: 607-478-8564
E-mail: Sales@walkermetalsmiths.com

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